Working with Roundhouse
135 questions
- What does Roundhouse Maintenance Group do?
- How much does a maintenance service call cost in Toronto?
- How fast does Roundhouse respond to a maintenance emergency?
- Do you offer 24/7 emergency maintenance for rental properties?
- Which areas of Ontario does Roundhouse serve?
- Are your trades licensed, insured and WSIB cleared?
- What warranty comes with Roundhouse repairs?
- Do you provide maintenance for condo corporations in Toronto?
- Do you work with small landlords who have no property manager?
- Do we have to change our property management software?
- Can we start with one job or one building?
- What does a work order report include for an insurance claim?
- Why not hire a maintenance coordinator instead?
- Do we have to hand over the whole portfolio?
- Can we keep the trades we already use?
- What does it cost?
- Do you have references?
- Is Roundhouse a property manager?
- Are you a contractor or a software company?
- Is one vendor dearer than hiring trades myself?
- Can I keep a trade I already trust?
- What if I am not happy with the work?
- Do you take work from landlords directly?
- Who fixes a leak coming from the condo unit above?
- Do tenants in a condo unit have to follow the condo rules?
- What does the owner have to give the corporation when a condo unit is rented?
- What counts as an emergency?
- Do I need a property manager to use Roundhouse?
- Will you deal with my tenant?
- How do I pay?
- What if my tenant caused the damage?
- Can you look after a vacant unit between tenants?
- Do you work through our property manager?
- Can you do work inside a unit and bill the owner?
- Are you a condo management company?
- What does it cost to get someone out?
- Where do you work?
- Do small jobs get a report too?
- Will my insurer accept the report?
- Whose name is on the report?
- Can I get a report again months later?
- What happens if the repair fails?
- Do you deal with the homeowner directly?
- Can you work to our Tarion deadlines?
- Do you handle PDI deficiencies?
- Are you a licensed builder?
- Who does electrical and gas items?
- What warranty do you give on the repair?
- What is included in a rental turnover?
- Should repairs or painting come first in a turnover?
- Who pays for turnover repairs, the landlord or the outgoing tenant?
- Can Roundhouse run a turnover in a Toronto condo?
- Do you do planned maintenance or only call-outs?
- Can you cover more than one site?
- Do you do the work yourselves?
- Can you work with our work order system?
- Are you on ISNetworld or Avetta, or COR certified?
- I own a few units, not a portfolio. Is that enough?
- Is there a fee to start?
- How does a trade apply?
- How do residents reach Roundhouse?
- Do you respond to RFQs?
- Do co-op units follow the same entry rules?
- Can you document work for a funding program?
- What does a service call cost?
- Can you start with one funded project?
- I am a tenant. How do I report a repair?
- My property manager uses Roundhouse. What do I see as the owner?
- Do you work with a landlord who has one rental?
- Do we have to send you everything at once?
- Which cities do you cover?
- Can you turn many units in the same week?
- Do the same entry rules apply to student tenants?
- What if students damaged the unit?
- Do you work in university residences?
- Do you thank agents who introduce clients?
- Will my client deal with you directly?
- Can you get a rental ready before it lists or leases?
- Do you do home inspections for a purchase?
- What if my client's tenant calls at night?
- Who approves a repair on my property?
- Will I see photos of the work?
- How am I billed?
- Who does gas and electrical work on my building?
- I manage my own rental. Is this page for me?
- Who pays to replace upgraded flooring after a flood in a condo unit?
- Can we replace a window in a rented condo unit ourselves?
- What happens if a condo owner does not fix something in the unit?
- Who books the service elevator for a condo repair?
- What counts as an emergency in a condo suite?
- Which Toronto rental buildings have to register with RentSafeTO?
- How fast must a Toronto apartment landlord respond to an urgent service request?
- How long does a RentSafeTO building keep service request records?
- Can a unit in a RentSafeTO building be rented while it has pests?
- Do you answer the 24 hour clock for us?
- Does RentSafeTO apply to a Toronto triplex or fourplex?
- Who is responsible for the eavestroughs on a rented house in Toronto?
- Does Toronto's 21 degree heat rule apply when the tenant pays for heat?
- How many units can a Toronto house be converted into?
- How often does a landlord have to test the smoke alarms in a basement apartment?
- Does a basement apartment need a carbon monoxide alarm?
- Can a Toronto landlord get a City subsidy for a backwater valve?
- Does the Fire Code two unit section apply to every basement apartment?
- Do you certify a basement suite as legal?
- Does Roundhouse work outside Toronto?
- What hours is the Roundhouse office open?
- Are response targets the same outside the GTA?
- Who does Roundhouse work for?
- Who runs Roundhouse?
- Is Roundhouse a software company?
- Who does the repairs?
- How do we start?
- Does Roundhouse guarantee a response time overnight?
- Can a resident reach Roundhouse directly at any hour?
- What happens to a routine request sent at night?
- Is this website an emergency line?
- What does the building check cost?
- Who picks the five units?
- Why does the sample show no prices?
- Do we have to use Roundhouse for the work?
- Is the sample a real building?
- Who gives the residents notice of entry?
- How soon does the report come?
- Can we start with a single job?
- Do we need to change our process or our software?
- Who talks to the resident?
- What if the trade finds more work on site?
- When do we get the invoice?
- Do you offer emergency dispatch?
- Does my file get uploaded?
- Which exports work?
- My export is an Excel file. What now?
- Why does part of the review say not in your file?
- Does it cost anything?
- Is this a sales pitch dressed up as a report?
Services
85 questions
- Do I need a separate vendor for each trade?
- Are appliances and pest control really included?
- What does a job cost?
- Who does the licensed work?
- Do you repair or replace?
- Why do you ask for the model plate first?
- Do you supply the new appliance?
- Is a broken fridge an emergency?
- What about a delivery in a condo tower?
- Who books the freight elevator for a condo delivery?
- What if the new appliance does not fit?
- Does the old appliance get taken away?
- What if the install finds a problem behind the old unit?
- Do you clean before a move-in?
- What is on the checklist?
- Do you clean common areas on a schedule?
- What if the cleaner finds damage?
- What if a room is missed?
- Who does the electrical work?
- Is the ESA notification extra?
- What counts as an electrical emergency?
- Does the tenant lose power during the repair?
- What does an electrical call cost?
- Can you run lawn and snow on a schedule?
- Do you remove items a tenant left behind?
- What if the crew finds a repair?
- Do you do eavestroughs?
- What counts as a no heat call in Toronto?
- Who works on gas furnaces and boilers?
- Who handles refrigerant on an A/C or heat pump?
- Who services a fan coil in a condo rental?
- Can you service a whole portfolio before the season?
- Who is responsible for a suite's fan coil, the owner or the corporation?
- Who sets the filter schedule?
- Does a fan coil job need management's approval?
- What if the corporation's program should cover the repair?
- When does the heating season start in Toronto?
- What if pre-season service finds a failing furnace?
- How fast does a no heat call move once the season starts?
- Who services gas equipment?
- Do you do home inspections for a sale?
- How much does an inspection cost?
- Who gives the tenant the notice of entry?
- How much notice does the tenant get?
- Do you test the smoke and carbon monoxide alarms?
- What happens to what the inspection finds?
- Is this a Fire Code or building condition inspection?
- Can the tenant be there?
- Do you price per room or per unit?
- Can you match our standard colours?
- Do you paint occupied units?
- Who patches the walls first?
- Who does the treatment?
- Is one visit enough?
- Do you check the units next door?
- What does the tenant have to do?
- What if the tenant caused it?
- What does a plumbing call cost?
- Do you clear drains as well?
- Who arranges access to the unit?
- Do you work on gas water heaters?
- Who pays when water comes from the unit above?
- Who pays for a leak from the condo unit above mine?
- What if it is a purpose built rental, not a condo?
- Do you repair the ceiling as well?
- Will the report stand up to an insurer?
- Can one visit cover several small jobs?
- Do you handle lockouts?
- What if the repair turns out bigger than the work order?
- Do you work in occupied units?
- Repair or replace?
- Is every roofer trained for working at heights?
- What about the ceiling inside?
- Do you do flat roofs?
- How do you price a turnover?
- Can you work to a tight move-in date?
- Who books the condo elevator and keys?
- What happens to things the last tenant left behind?
- Why investigate before quoting?
- Can the tenant stay during the work?
- Is water coming in now an emergency?
- Does the City of Toronto help pay?
- Does the city help pay for a backwater valve or sump pump?
- Does the subsidy cover disconnecting downspouts?
- Can the tenant stay while the work happens?
Pricing and billing
14 questions
- What happens when a job will cost more than the approval limit?
- Does a diagnosis visit count against the limit?
- Who sets the approval limit?
- Does an approval limit change the landlord's duty to repair?
- Can invoices go to the owner instead of us?
- Do you send a monthly statement?
- What if the job changes on site?
- When is payment due?
- Is HST included in the quote?
- Do you publish a price list?
- Do I pay the service call if the work goes ahead?
- What does the price match need?
- When is an invoice due?
- Are prices before HST?
Licensing and insurance
18 questions
- Does Roundhouse sell gas work itself?
- How do I check an electrician's licence?
- Can I get a copy of Roundhouse's certificate of insurance?
- Do I need to check each trade's licence myself?
- Why are there no licence, insurance or HST numbers on this page?
- Do you check a trade once or on every job?
- What happens when a trade's WSIB clearance runs out?
- Can a trade send someone else to do the job?
- Can I see the licence of the trade on my job?
- Who answers for the work if a trade gets it wrong?
- Who makes a warranty claim?
- Is a warranty return visit billed?
- What is the callback window?
- Does the resident get notice for a warranty visit?
- Do I chase the trade who did the work?
- Should I put a lockbox code in the request form?
- Do the trades see my tenant's details?
- Does an AI read my residents' messages?
Tenants
6 questions
Trades
44 questions
- Who do I invoice for a Roundhouse job?
- What happens if my WSIB clearance expires?
- Am I paid for extra work I find on site?
- Is there a fee to be paid in seven days?
- Do I bid for the job or negotiate the invoice?
- Do I need my own TSSA registration to do gas work through Roundhouse?
- I am an independent operator with no employees. Can I get a WSIB clearance?
- How long is a WSIB clearance good for?
- Can I go into a unit if the tenant is not home?
- What if the tenant asks me to fix something else while I am there?
- What if the tenant offers to pay me?
- What if I am running late past the window?
- Who handles a callback on my work?
- How fast does Roundhouse pay a trade?
- Does Roundhouse take a percentage of my invoice?
- Do I have to bid against other trades for each job?
- Do I need a licence?
- What if the scope changes on site?
- Does applying guarantee me work?
- Can I connect gas ranges and gas dryers?
- Who confirms measurements and the elevator booking?
- How and when am I paid?
- Does the tenant ever pay me?
- Do I need a licence to clean for Roundhouse?
- Is the checklist agreed before I accept the job?
- How do I get into a vacant unit?
- Do I need to be licensed to do electrical work for Roundhouse?
- Is the ESA notification of work an extra?
- Do I need a licence for handyperson work with Roundhouse?
- Can I do the small extra job the tenant mentions?
- What certificates do I need for HVAC work with Roundhouse?
- Do I get the equipment details before I drive?
- Do I have to take no heat and after hours calls?
- Do I need a licence to do landscaping for Roundhouse in Toronto?
- Is the work scheduled or one off?
- Do I need a licence to paint for Roundhouse in Toronto?
- Is the tenant given notice before I come to paint?
- Do I need a licence to do plumbing or drain work for Roundhouse in Toronto?
- Is gas work included?
- What if I find more work once the wall is open?
- Do I need a licence to do roofing for Roundhouse in Toronto?
- Are full replacements part of the work?
- What do I need to do waterproofing for Roundhouse?
- Will I know where the water is coming in?
Ontario rules for rentals
76 questions
- Can a landlord enter without notice in an emergency?
- What hours can a landlord enter with notice?
- Can a landlord enter without notice if the tenant agrees?
- Does the Residential Tenancies Act define an emergency?
- Is no heat an emergency in a Toronto rental?
- What should a property manager do first in a maintenance emergency?
- Can a landlord enter without notice to deal with an emergency?
- Does a tenant pay for normal wear and tear?
- Can a landlord keep the last month's rent deposit to pay for damage?
- How does a landlord prove a tenant caused the damage?
- Is there a deadline to claim for damage from a former tenant?
- How long is a WSIB clearance certificate valid?
- How long do clearance records have to be kept?
- Does Roundhouse check WSIB clearances for its trades?
- Does the clearance rule only apply to construction?
- Does the Toronto heat by-law apply if the tenant pays for heat?
- Can a landlord turn the heat off after May 15?
- Can a space heater be the heat source for a unit?
- Is a property manager a landlord under the heat by-law?
- Is air conditioning a vital service in Ontario?
- Can a landlord refuse a tenant's window air conditioner?
- Can a landlord raise the rent for a tenant's air conditioner?
- Can air conditioning run before June 1?
- Does Toronto ban window air conditioners in apartments?
- Who pays for repairs in an Ontario rental, the landlord or the tenant?
- Is a landlord responsible for appliance repairs in Ontario?
- Does the landlord still have to repair something the tenant knew about before moving in?
- Is cleaning the unit the landlord's job?
- How long does a tenant have to apply to the LTB over repairs?
- How often does a landlord have to test smoke alarms in Ontario?
- Does every rental need a carbon monoxide alarm?
- Can a tenant take the battery out of a smoke alarm?
- Who counts as the landlord for these duties?
- Does RentSafeTO apply to every Toronto rental?
- How fast does a RentSafeTO building have to answer a service request?
- How long do RentSafeTO records have to be kept?
- Can a unit be rented to a new tenant while it has pests?
- What are the RentSafeTO colour-coded signs?
- Does the tenant have to prepare the unit for bed bug treatment?
- What if the tenant cannot prepare the unit?
- Can a landlord treat bed bugs without an exterminator?
- Can a unit with bed bugs be rented to a new tenant?
- Is mould the landlord's responsibility in Ontario?
- Does Toronto's property standards by-law mention mould?
- Can a tenant apply to the Landlord and Tenant Board over mould?
- Does a bathroom in a Toronto rental need a fan?
- Can a tenant refuse entry because the time is inconvenient?
- Can a landlord enter if the tenant is not home?
- Does a tenant's repair request count as consent to enter?
- Can repeated refusal lead to eviction?
- Is the condo corporation responsible for repairs inside a unit?
- Does the condo corporation pay to repair upgrades in a unit?
- Can the corporation charge the owner for damage the tenant caused?
- Can the condo corporation enter a rented unit?
- What if the owner does not do a repair the corporation needs done?
- Does a small electrical job in a rental need an ESA notification?
- Who files the ESA notification?
- Can a handyperson or general contractor do electrical work in a rental?
- Can a tenant do electrical work in their own unit?
- What is an ESA Certificate of Acceptance?
- What if the contractor subcontracts the gas work?
- How do I check a contractor's TSSA registration?
- What does a G.2 gas technician certificate cover?
- Does duct cleaning need a gas certificate?
- Who pays for a burst pipe in a rental?
- What temperature does a Toronto rental have to be kept at in winter?
- Is a frozen pipe an emergency?
- Does a vacant building have to keep its water on?
- Is a Toronto landlord responsible for a flooded basement apartment?
- Can the owner of a rental property get the City's flooding subsidy?
- Why report basement flooding to 311?
- Does a backwater valve need a building permit?
- How long is working at heights training valid in Ontario?
- Is the working at heights card enough on its own?
- How can I check a roofer's working at heights training?
- Does fall protection training from another province count?
Tools and guides
20 questions
- Why divide by 365 and not by 30?
- Should a leap year use 366 days?
- Does Roundhouse see the rent I enter?
- Can the notice give a window instead of an exact time?
- Can I email a notice of entry?
- Can I tape the notice to the door?
- Why does a mailed notice take a week?
- Does Toronto require a landlord to install air conditioning?
- Does the 21 degree rule apply if the tenant pays for heat?
- Why does the checker show two heat limits?
- Where should the temperature be measured?
- Is the 14 day flag a WSIB rule?
- Can my colleagues see my list?
- What happens to the list if I clear my browser data?
- Does the paint time include drying?
- What if move out and move in are the same day?
- Does the planner book anything?
- Which reports does Roundhouse answer at night?
- Does an emergency mean the trade can walk in without notice?
- Does the class change with the date?
City by city
117 questions
- When does the Toronto heating season start and end?
- Does a Toronto landlord have to install air conditioning?
- How much is Toronto's basement flooding subsidy now?
- Who fixes a sewer backup at a Toronto rental?
- Which Mississauga buildings are in the Rental Standards Program?
- Does Mississauga's heat rule stop in the summer?
- Can a Mississauga landlord start renovating right after serving an N13?
- Will Peel clear a sewer backup in a managed Mississauga building?
- Is Scarborough still a separate city?
- How many RentSafeTO buildings are in Scarborough?
- Where is the City's by-law office for Scarborough?
- Does a Scarborough tower without air conditioning need a cool room?
- Does my Brampton rental house need a licence in 2026?
- Do I register a basement unit before the Brampton rental licence?
- When is heat required in a Brampton rental?
- Is there a rebate for a backwater valve in Brampton?
- Is North York still a separate city?
- Which by-law office covers North York?
- How many RentSafeTO buildings are in North York?
- When does a North York landlord have to supply heat?
- What is the maximum summer temperature in a Vaughan rental?
- What is a cooling room in Vaughan?
- Who pays when Vaughan clears a sewer backup?
- How much is Vaughan's backwater valve subsidy?
- Does a Caledon rental need a licence in 2026?
- Do I register an unrented basement unit in Caledon?
- Who handles water and sewer problems in Caledon?
- Will Peel still run Caledon's water after 2028?
- What temperature does Newmarket require in a rental?
- What does the N plate on a Newmarket house mean?
- What must a Newmarket apartment or condo building post in the lobby?
- Should I use the Town's contractor for a Newmarket sewer blockage?
- Which Hamilton buildings fall under the Safe Apartment Buildings By-law?
- Is Hamilton's 26 C cooling rule in force?
- Where does Hamilton require a rental housing licence?
- Does Hamilton help pay for a backwater valve?
- What is the minimum heat in an Oshawa rental?
- Does every Oshawa rental need a licence?
- How long does an Oshawa rental licence last?
- Does Oshawa investigate anonymous property standards complaints?
- When did Ajax's new rental temperature by-law take effect?
- Does an Ajax landlord have to cool a unit in summer?
- When is the heating season in Ajax?
- How do I report a property standards problem in Ajax?
- Can I rent out a basement apartment in Whitby before it is registered?
- When does Whitby's heating season run?
- Does Whitby require air conditioning in rental buildings?
- Who takes property standards complaints in Whitby?
- What is Seaton in Pickering?
- Does a Pickering basement apartment need a City inspection?
- Is there a heating season in Pickering's by-law?
- How do I report a property standards issue in Pickering?
- When is heat required in an Oakville rental?
- Does Oakville license rental houses?
- Who pays to protect an Oakville basement from flooding?
- How many units can an Oakville house have?
- When does Burlington's heating season start?
- Does Burlington's heat rule apply to a rented house?
- Is Burlington's ARU incentive program still open?
- Who do I call about a Burlington by-law issue?
- How fast must an Ottawa landlord answer a repair request?
- Does By-law 2020-255 apply to a rented condo unit in Ottawa?
- Is there a heating season in Ottawa?
- What does Ottawa pay toward a sump pump or backwater valve?
- Does my London rental house need a licence?
- What is London's overnight heat minimum?
- Why does London pay to disconnect weeping tiles?
- Who checks a sewer backup at a London rental?
- Why does Milton charge to register an ARU?
- When does a Milton landlord have to supply heat?
- Who do I call for a watermain break in Milton?
- Where do property standards complaints go in Milton?
- What inspections does a Waterloo rental licence need?
- Does a Waterloo basement apartment need its own licence?
- What temperature does Waterloo require in a rental?
- How quickly does Waterloo respond to a property standards request?
- Who do I call about a gas problem at a Kitchener rental?
- Does a Kitchener rental need a licence?
- Who owns the water pipe at a Kitchener rental?
- Who answers a sewer backup in Kitchener at night?
- When is heat required in a Cambridge duplex?
- Can the City order a mould inspection at a Cambridge rental?
- How many units can a Cambridge house have?
- Who answers a watermain break in Cambridge?
- What heat does a Guelph rental need?
- Does Guelph license rental housing?
- Who owns the water pipe at a Guelph rental?
- Who do I call for a water or sewer problem in Guelph after hours?
- What heat does a Windsor rental need?
- Is Windsor's residential rental licensing still running?
- Who fixes the water pipe at a Windsor rental?
- Can a tenant apply for Windsor's flood subsidy?
- What heat does a St. Catharines rental need?
- Does St. Catharines license long term rentals?
- Who owns the water line at a St. Catharines rental?
- Can a rental house get the St. Catharines flood rebate?
- Which Durham municipalities does Roundhouse serve?
- Who fixes a sewer lateral at a Durham rental?
- What heat does Uxbridge, Scugog or Brock require?
- Does Scugog charge to register a basement unit?
- How big is Clarington?
- Which municipalities are in Halton Region?
- Is Halton Hills' heat rule different from Milton's?
- Who do I call for a watermain break anywhere in Halton?
- Does Halton Hills still license lodging houses?
- Which Waterloo Region cities does Roundhouse serve?
- Who supplies the water in Kitchener, Waterloo and Cambridge?
- Which Waterloo Region city licenses ordinary rentals?
- Is the heat rule the same in Kitchener, Waterloo and Cambridge?
- Which municipalities are in Peel Region?
- Who runs water and sewers in Peel?
- Does Peel's emergency sewer backup service cover a managed townhouse complex?
- Is the heat rule the same across Peel?
- Which Niagara municipalities does Roundhouse serve?
- Which Niagara city licenses long term rentals?
- Who do I call about water or sewer at a Niagara rental?
- Is there municipal water in Wainfleet?
