See where your maintenance time goes, free

Pick a CSV export of your work orders and see jobs by trade, when requests came in, days open, jobs still open and repeat visits. Your file never leaves your computer.

Checked 2026-10-03

Review your work orders

Your file never leaves your computer. The review runs in this page. Nothing is uploaded, sent or stored.

The sample file: 60 invented jobs

Jobs in the file: 60
Median days open: 2.8
Still open: 9
Repeat visits: 10

60 jobs, created 8 January 2026 to 26 March 2026. 2 were cancelled.

Jobs by trade

Plumbing13, 22%
Heating and cooling11, 18%
Appliances10, 17%
Electrical7, 12%
Doors and locks6, 10%
General repairs4, 7%
Painting4, 7%
Drains2, 3%
Everything else, 2 kinds3, 5%

When requests came in

25 of 58 requests (43%) came in before 8 am, after 6 pm or on a weekend.

Weekdays, 8 am to 6 pm33
Weekday evenings and nights8
Weekends17

Days open, closed jobs

Median 2.8 days, slowest 40.9 days, across 49 closed jobs.

A day or less12
Up to a week23
Up to 30 days13
Over 30 days1

Still open

9 jobs are still open, 6 of them for more than 14 days. The oldest has been open 69 days, counted to 29 March 2026, the newest date in the file.

Under 7 days0
7 to 14 days3
15 to 30 days4
Over 30 days2

Repeat visits

10 jobs were a second or later visit to the same unit for the same trade within 30 days, across 7 units.

What Roundhouse changes

Jobs by tradeOne vendor for the trades on our services list, with one report and one invoice per job.
Out of hoursAn emergency gets a person on the line within 15 minutes, at any hour, and a trade on site within 2 hours in the GTA, 4 hours elsewhere in our service area.
Days openRoutine work is booked with the resident within 1 business day, done within 3 business days.
Still openEvery job runs against a target, and when a target will be missed, you hear from us before it is.
Repeat visitsWork that is incomplete or not right gets a callback within 3 calendar days at no charge, under a warranty of 60 days to 2 years depending on the work.

Licensed work goes to licensed trades: gas to TSSA registered contractors, pest control to licensed exterminators. We only use ECRA/ESA-Licensed Electrical Contractors.

Rather we read it?

Send the form below and say so. We reply with how to send the export, with resident names and unit numbers removed first. How we handle it is in the privacy notice.

What we never do

Comment on your vendors, your staff or your pricing. Share your numbers with anyone, or use them for anything but the reply you asked for.

Method

Jobs are the rows in the file. Days open is the closed date minus the created date, for closed jobs with both; the median is the middle value. A job is still open when it has no closed date and its status does not say complete, closed, done or cancelled. Its age counts to the newest date in the file, not to today.

Out of hours means created before 8 am, at or after 6 pm, or on a Saturday or Sunday: the hours most property management offices keep, a wider window than our own office hours. It needs times in the created column; without them, only weekends are counted. A repeat visit is a job created within 30 days of an earlier job for the same unit and trade. Cancelled jobs are left out of everything but the count.

Worked example

The sample file holds 60 invented jobs created 8 January 2026 to 26 March 2026, 2 of them cancelled. Plumbing is the largest trade, with 13 jobs. 25 of 58 requests (43%) came in before 8 am, after 6 pm or on a weekend. The 49 closed jobs were open a median of 2.8 days, the slowest 40.9 days. 9 jobs are still open, 6 of them for more than 14 days, the oldest 69 days. 10 jobs were a second or later visit to the same unit for the same trade within 30 days, across 7 units.

Questions

Does my file get uploaded?

No. The page reads the file in your browser, and nothing is sent or stored. Only a summary you choose to send in the form reaches us, and it carries totals, never rows or unit names.

Which exports work?

Any CSV export with a created date. Yardi, AppFolio, Buildium, Rentvine and most other systems export work orders as CSV, and a spreadsheet saved as CSV works too. Files separated by semicolons or tabs are read as well.

My export is an Excel file. What now?

Open it in Excel or Google Sheets, save or download it as CSV, then choose the CSV.

Why does part of the review say not in your file?

Each part needs a column. Days open needs the created and the closed date, and repeat visits need the unit. Choose the column under Check the columns, or leave it if your export does not carry it.

Does it cost anything?

No. The review is free, and you are under no obligation to send us a job after it.

Is this a sales pitch dressed up as a report?

It is a read of your own tickets, worked out in your browser, not a guarantee of what Roundhouse would have done differently. What you do with it, including nothing, is your call.

Sources

RFC 4180, Common Format and MIME Type for Comma Separated Values (CSV) Files

Get started

Send us your summary

The button above fills in the message for you. Rather we read the export ourselves? Say so in the message, and we reply with how to send it.

Send the summaryTotals from the review, never the rows.
A person reads itAnd replies to the email you give.
Start with one jobJudge us on the report and invoice it closes with.