Request work

Every job closes with a report you can forward

Every job closes with timed before and after photos and a work order report, in the same format whichever trade did the work. Here is a sample, then the checks that produce it.

01

A sample work order report

Work order report

RH-0418

ClosedSigned offExample
Your reference
PO 2231
Property
Unit 302, 45 Example Avenue, Toronto
Contractor
Roundhouse Maintenance Group
Trade
Licensed plumber
Reported
6 October 2026, 7:48 am, by the resident, by text
Completed
6 October 2026, 2:05 pm

Before and after

Before: under the sink, 1:17 pmBefore 1:17 pm
After: under the sink, 2:01 pmAfter 2:01 pm

Under the sink

Before: cabinet floor, 1:18 pmBefore 1:18 pm
After: cabinet floor, 2:02 pmAfter 2:02 pm

Cabinet floor

Reported

Water under the kitchen sink. The resident closed the valve under the sink while we were on the text, and the leak stopped.

Found

The slip joint on the P trap had cracked. Water had pooled on the cabinet floor. The subfloor was dry.

Done

Replaced the P trap and both slip joint washers. Dried the cabinet. Ran the water for five minutes and checked for leaks.

Parts

  • PVC P trap, 1 1/2 inch, 1
  • Slip joint washers, 2

Sign off

The resident confirmed the leak had stopped, 2:05 pm.

Warranty

Plumbing, 60 days from completion. Ends 5 December 2026.

Timeline

  1. Request received by text
  2. Resident closed the valve, leak stopped
  3. Within the manager's standing approval limit, quote sent as a notice
  4. Visit agreed with the resident for 1 to 3 pm
  5. Plumber on site, before photos taken
  6. After photos in, resident signed off
  7. Report sent, invoice sent carrying PO 2231
02

A job moves on only when the facts exist

Each stage has facts that must be on file before the job can pass it. An exception needs a written reason, and the reason stays on the record.

Stage On file before it moves on
Request Property, unit, what was reported, access, the resident's name and phone, your reference
Quote A written quote, or your standing approval limit covers it
Approval Your approval, with who gave it, when and how
Booked A trade has accepted and the visit window is set
Close out Before photos, after photos, what was found and what was done
Invoice The invoice, carrying your reference when you require one
03

Photos that prove the work

  • Taken on siteBy the trade, at the job, on every visit.
  • PairedEach after photo sits beside the before photo of the same spot.
  • TimedEvery photo carries the time it was taken.
  • RequiredNo before and after pair, no report.

Photos the resident sends when reporting are kept on the same record.

04

The invoice matches the report

One invoice per job, carrying your reference number and the approved scope. Ask, and a work evidence page with the photo pairs goes with it. How billing works.

05

Built for insurers, adjusters and boards

Reports are built to the standard insurers and adjusters ask for.

Dated before and after photos, the cause, the scope, parts and sign off, with a timeline of every stage showing who and when.

Read what a work order report should contain.

06

Questions

Do small jobs get a report too?

Yes. A dripping tap gets the same report as a roof repair, in the same format, whichever trade did the work.

Will my insurer accept the report?

That is your insurer's decision, and we do not make it for them. The report carries what an adjuster asks for on a claim. The Insurance Bureau of Canada tells policyholders to photograph the damage and keep receipts and invoices, and the report and invoice give you both.

Whose name is on the report?

Roundhouse Maintenance Group, as the contractor on the job. The report also says what kind of trade attended and the licence the work needed, such as a licensed plumber. Roundhouse is your vendor and answers for the work.

Can I get a report again months later?

Yes. Every report stays on the job record in your tracking portal, and we resend any one on request.

What happens if the repair fails?

The warranty runs from completion, and the report prints its end date. If the work is incomplete or not right, we come back within 3 calendar days at no charge. See the warranty.

07

Sources

  1. Insurance Bureau of Canada, how to file a home insurance claim

Get started

See the report on your own job

Send one work order, and the report it closes with is yours to forward to an owner, a board or an insurer.

  1. Tell us what you manageThe buildings, the trades you use today and where it hurts.
  2. We reply with a planHow residents reach us, your approval limit and how the record comes back to you.
  3. Start with one jobJudge us on the report and invoice it closes with.

Fields marked required must be completed.

Please leave out tenant details and access codes. Privacy notice. This form is not an emergency line.