Each type of work carries its own written warranty, 60 days to 2 years depending on the work, counted from completion. If the work is not right, we come back and fix it at no charge.
Checked 2026-10-01
| Work | Warranty |
|---|---|
| General maintenance and repairs | 60 days |
| Plumbing (drains excluded) | 60 days |
| Electrical | 90 days |
| Heating and cooling | 90 days |
| Major repairs and installations | 180 days |
| Roofing, exterior and structural | 2 years |
A callback on a job that is incomplete or not done right is made within 3 calendar days, at no charge for labour, materials, diagnosis or travel.
Workmanship on the job we closed, for the term in the table for that type of work. The end date is printed on the work order report. Drains are excluded from the plumbing warranty. We only use ECRA/ESA-Licensed Electrical Contractors.
Email warranty@roundhousegroup.ca with the job number, the address and unit, what is happening, and a photo if you have one. The job number is on the invoice and the report.
Whoever sent the original job. That is the property manager, the landlord, the condo manager or the builder. Residents report the problem to us the same way they report any repair.
Not when the fault is covered. When it is not covered, you get a written quote first, and nothing is booked without your approval.
If a job is incomplete or not done right, we come back within 3 calendar days, with no charge for labour, materials, diagnosis or travel.
Yes. A warranty visit is entry for a repair, so it follows the same rule as the first visit, 24 hours written notice or the resident's consent at the time of entry.
No. The warranty is ours. You send the claim to Roundhouse, and we deal with the trade.
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Send your next job, and its warranty end date comes back printed on the work order report.
