| Separate trades you hire | Roundhouse | |
|---|---|---|
| The 2am call | Rings your phone | Answered by us, any hour |
| The tenant who will not pick up for a trade | You chase both sides | We book the visit and give the notice |
| The quote above the owner's limit | A text, if it comes at all | In writing, to the approver you name, before work starts |
| The callback | Back on your desk | Back on ours, at no charge |
| The invoice | One per trade, in their format | One, with your work order number |
| The owner asking what was done | You rebuild it from texts | A report with timed photo pairs |
Your tenants call us, and your owners get the proof
You keep the owners and the approval limit. We take the tenant, the trades and the paperwork, and close every job with photos and one invoice.
- No work above your limit unapproved
- Timed before and after photos, every job
- One invoice carrying your work order number
- 15 minutes
- Emergency, a person on the line, target
- 2 hours
- Emergency trade on site in the GTA, target
- 3 business days
- Routine repair done, target
- 1 invoice
- Per job, with your reference, whatever the trades
Your owners judge you on maintenance, and today every repair runs through your phone, a list of trades and a pile of invoices that never match. Roundhouse takes the whole path, from the tenant's first text to the paid invoice, and hands you the proof.
01
Separate trades leave you in the middle
02
What comes off your desk
- Tenant calls, at any hourOur intake answers by text, phone and web, puts emergencies first and walks the tenant through a simple fix before a truck rolls.
- Scheduling and entry noticeWe book the tenant, arrange access and give 24 hours written notice under the Residential Tenancies Act.
- Chasing tradesOur licensed trades answer to us, so a missed visit is our problem to fix, and you hear about it before the tenant calls you.
- Matching invoices to quotesEvery job is checked before it is invoiced, so the bill matches the scope you approved.
Plumbing to pest control, appliances included. Gas by TSSA registered contractors, pest control by licensed exterminators. We only use ECRA/ESA-Licensed Electrical Contractors.
03
You keep the owners and the approval limit
Within your standing limit, we go ahead and the quote reaches you as a notice. Above it, nothing starts until the approver you name, you or the owner, says yes in writing, and a change of scope on site waits for the same yes. Quotes are sent from site the moment the visit ends.
04
Every job closes with proof you can forward
- Before photosTaken and timed on arrival, before a tool comes out.
- Checked at each stageA job moves on only when access, approval, photos and your reference are on file.
- After photos and sign offPaired with the before shots, and the tenant confirms the fix.
- Report and invoiceReported, found and done, parts and the warranty end date, with one invoice the day the job closes.
Your owner asks what happened in unit 4. You forward the work order report.
05
It lands in the software you already run
Work orders, photos, quotes and invoices go straight into Yardi, Buildium, AppFolio, Rentvine, Entrata, RealPage, MRI Software, Rent Manager, Propertyware, DoorLoop, Condo Control or BuildingLink. Every building also sits on a tracking portal, by unit. Nothing new for your team to learn.
06
Start with the piece that hurts most
- After hours onlyNights, weekends and holidays come to us, with emergencies answered 24/7 by phone and text, never through this website.
- The overflowYour coordinator keeps the jobs they want and sends us the rest.
- TurnoversInspection, repairs, paint and the clean, planned back from the move in date: see rental turnovers.
- Every work orderEvery request, from the tenant's text to the invoice: see how a job runs.
07
Response times
| Request | Target |
|---|---|
| Every request, any hour | Answered within 1 minute by text, phone or web |
| Emergency | A person on the line within 15 minutes. A trade on site within 2 hours in the GTA, 4 hours elsewhere in our service area |
| Urgent | On site within 24 hours |
| Routine | Booked with the resident within 1 business day, done within 3 business days |
| Quote | Instant, sent from site the moment the visit ends |
| Inspection | Instant report, sent from site the moment the inspection ends |
| Invoice | The day the job closes, with photos and sign off |
Targets across our service area. Weather, parts and access can move a visit. When a target will be missed, you hear from us before it is. For comparison, Toronto's apartment building by-law gives landlords 24 hours to respond to an urgent request and 7 days for the rest (RentSafeTO).
08
Questions
Why not hire a maintenance coordinator instead?
A coordinator is one salary, paid through your slowest month, and away when they are sick or on holiday. Roundhouse bills per job and answers at any hour. Keep your coordinator and send us the nights, the overflow or the turnovers.
Do we have to hand over the whole portfolio?
No. Start with one building, one job type or after hours only. Your approval limit, access rules and how the record comes back are agreed before the first booking.
Can we keep the trades we already use?
Yes. Tell us which trades you want kept and on which work. We plan around them and send the rest to our own trades.
What does it cost?
A service call is $150 plus HST, credited to the job when the work goes ahead with us. Everything else is quoted in writing before it starts, and we match a written quote for the same scope from a licensed, insured contractor.
Do you have references?
Not yet. Roundhouse is new, and we say so. Send one job and judge us on the report and invoice it closes with.
Is Roundhouse a property manager?
No. Roundhouse does not lease units, collect rent or manage owners. It runs maintenance for the property management firms that do.
Get started
Hand us the next work order
Start with after hours, the overflow or one building, and keep everything else running exactly as it does today.
- Tell us what you manageThe buildings, the trades you use today and where it hurts.
- We reply with a planHow residents reach us, your approval limit and how the record comes back to you.
- Start with one jobJudge us on the report and invoice it closes with.
