Our service area, from Windsor and Niagara to Toronto and Ottawa

We cover the City of Toronto, Vaughan, Newmarket, Peel, Durham, Halton, Hamilton, Kitchener, Waterloo, Cambridge, Guelph, London, Windsor, Niagara, Ottawa and the towns around Ottawa, London and Windsor, with emergencies answered 24/7.

Send a job See a sample report

Every city listed by name
Emergencies answered 24/7
Local rules on every city page

24/7: Emergencies answered across the service area
2 hours: Emergency trade on site in the GTA, target
3 business days: Routine work done within, target

Every municipality we serve is listed below by region, with the communities and nearby towns it covers, and that list is the whole service area. Each linked name opens a page with that city's local rules.

Hours and emergencies

Office hours are Monday to Friday, 9 am to 5 pm. Emergencies are answered 24 hours a day, 7 days a week. Routine requests sent after hours are booked the next business day. Emergencies are plumbing, electrical, major appliance and heating or cooling failures, and lockouts. This website is not an emergency line: residents text or call our intake. How a night call is handled.

We only use ECRA/ESA-Licensed Electrical Contractors.

The same standard in every city

The same trades standardLicensed where Ontario requires it, insured and WSIB clear.
The same written targetsResponse times are set for every type of request, wherever the building is.
The same recordPhoto pairs, a work order report and one invoice for every job.

Who it is for

Property managers, landlords and owners, condo corporations and boards, builders, facility managers, housing providers and student housing operators. See who we serve.

Outside our area?

Write to info@roundhousegroup.ca with the address. We tell you plainly whether we can cover it.

Every municipality we serve

Not sure we cover your building?

Check it here. A person confirms coverage before anything is booked.

Send the address with your request

City of Toronto

Also covered: Etobicoke, East York, York

York Region

Also covered: Woodbridge, Maple, Concord, Kleinburg, Thornhill (Vaughan side)

Peel Region

Also covered: Port Credit, Streetsville, Meadowvale, Clarkson, Cooksville, Erin Mills, Malton, Bramalea, Springdale, Bolton, Caledon East, Caledon Village

Durham Region

Also covered: Brooklin, Bowmanville, Courtice, Newcastle, Port Perry, Beaverton, Cannington, Sunderland

Halton Region

Also covered: Aldershot, Georgetown, Acton

Hamilton

Also covered: Stoney Creek, Ancaster, Dundas, Waterdown, Binbrook

Waterloo Region

Also covered: Galt, Preston, Hespeler

Guelph

London

Also covered: Lambeth

Towns nearby: St. Thomas, Strathroy

Windsor

Towns nearby: LaSalle, Tecumseh, Amherstburg, Lakeshore

Niagara Region

Also covered: Chippawa, Crystal Beach, Ridgeway, Stevensville, Beamsville, Vineland, Virgil, St. Davids, Queenston, Fonthill, Fenwick, Smithville

Ottawa

Also covered: Kanata, Nepean, Orléans, Barrhaven, Stittsville, Gloucester, Manotick, Riverside South, Vanier, Cumberland, Navan, Greely, Carp, Richmond, Osgoode, Metcalfe, North Gower, Kars, Dunrobin, Vars

Towns nearby: Arnprior, Carleton Place, Almonte, Smiths Falls, Perth, Kemptville, Rockland, Russell, Embrun, Casselman, Limoges

Questions

Does Roundhouse work outside Toronto?

Yes. The service area is the City of Toronto, including Scarborough, North York and Etobicoke; Vaughan and Newmarket; Mississauga, Brampton and Caledon; all of Durham Region; all of Halton Region; Hamilton; Kitchener, Waterloo and Cambridge; Guelph; London, with St. Thomas and Strathroy; Windsor, with LaSalle, Tecumseh, Amherstburg and Lakeshore; all of Niagara Region, St. Catharines included; and Ottawa, Kanata to Orléans, with nearby towns such as Arnprior, Carleton Place, Kemptville and Rockland.

What hours is the Roundhouse office open?

Monday to Friday, 9 am to 5 pm. Emergencies are answered 24 hours a day, 7 days a week, and routine requests sent after hours are booked the next business day.

What counts as an emergency?

Plumbing, electrical, major appliance and heating or cooling failures, lockouts, and a door that will not lock.

Are response targets the same outside the GTA?

Not for emergencies. The target is a trade on site within 2 hours in the GTA, 4 hours elsewhere in our service area.

Who does Roundhouse work for?

Rental property managers and landlords, condo corporations, builders, facility managers, housing providers and student housing operators.

Get started

Is your building in our area?

Send the address and what you need, and a person confirms coverage and the first visit.

Tell us what you manageThe buildings, the trades you use today and where it hurts.
We reply with a planHow residents reach us, your approval limit and how the record comes back to you.
Start with one jobJudge us on the report and invoice it closes with.