Stop being the repair line for your rentals

Your tenant reaches us at any hour. You approve the price, our licensed trades do the repair, and you get photos, a report and one invoice.

Send your first repair See a sample report

Written price before any work starts
Entry notice given by the Act's rules
Timed before and after photos, every job

$150: Service call, credited when the work goes ahead
2 hours: Emergency trade on site in the GTA, target
3 business days: Routine repair done, target
1 invoice: Per job, whatever the trades

Every repair, one number to give your tenant

Today a leak means finding a plumber, a dead fridge means finding someone else, and your tenant calls you for both. Give them one number instead.

We answer your tenantText, phone or web at any hour, emergencies first, with simple fixes like a tripped breaker walked through on the spot.
We book the visitA time agreed with the tenant, and written notice given in your name.
Our trades do the repairPlumbing, appliances, heating, electrical, pest control and the rest, one vendor for all of it.
You get the proofTimed before and after photos, a work order report and one invoice.

Gas by TSSA registered contractors, pest control by licensed exterminators. We only use ECRA/ESA-Licensed Electrical Contractors.

The law puts the repair on you, and the record protects you

The Residential Tenancies Act makes you responsible for keeping the rental in a good state of repair (section 20). Entry for a repair needs 24 hours written notice (section 27), consent at the time, or an emergency (section 26). We book every visit to those rules.

If a repair complaint ever reaches the Landlord and Tenant Board, a dated record with photos shows what you did and when.

You see the price before anything starts

A service call is $150 plus HST, credited to the job when the work goes ahead with us. Anything more is quoted in writing from site the moment the visit ends, and nothing starts until you say yes. Send us a written quote for the same scope from a licensed, insured contractor and we match it.

Between tenants, the unit is ready on time

Move out inspectionEvery room photographed, so damage is on the record before the clean.
Repairs in orderRepairs first, then paint, then the clean, booked back from the move in date.
Ready for the next tenantEach unit closes with photos of every room: see rental turnovers.

Questions

Do I need a property manager to use Roundhouse?

No. Roundhouse takes work from landlords directly, from one basement suite up. If a manager runs your building and uses us, see for owners.

Will you deal with my tenant?

Yes, for repairs. Your tenant reaches us directly, and we book the visit and give the notice in your name. Rent, the lease and everything else about the tenancy stay with you.

How do I pay?

Due on receipt. Financing may be available on larger jobs, subject to approval. Ask about financing when you get the quote.

What if my tenant caused the damage?

The job record shows what was found and the cause, with timed photos. That is what you need if you ask the tenant to pay.

What counts as an emergency?

Plumbing, electrical, major appliance and heating or cooling failures, lockouts, and a door that will not lock. These are answered 24 hours a day, 7 days a week, by phone and text. This website is not an emergency line.

Can you look after a vacant unit between tenants?

Yes. Move out inspection, repairs, paint and the final clean in order, and winter checks while it sits empty.

Sources

Residential Tenancies Act, 2006, sections 20, 26 and 27

Get started

Send the repair on your list

Tell us the address and the repair. We confirm the service call before booking, then send the repair quote from site.

Tell us what you manageThe buildings, the trades you use today and where it hurts.
We reply with a planHow residents reach us, your approval limit and how the record comes back to you.
Start with one jobJudge us on the report and invoice it closes with.