"Plumbing repair" and a total tells you nothing about what broke, what was replaced or whether it will happen again. When your manager sends maintenance to Roundhouse, every job comes with the evidence.
See what was done on your property, and why
Your property manager stays your contact. On every job you can see the approval, the photos, the report and an invoice that matches the scope.
- Above the limit, a written quote first
- Before and after photos on every job
- Invoice matches the approved scope
- 2 hours
- Emergency trade on site in the GTA, target
- 3 business days
- Routine repair done, target
- 1 report
- Per job, with photo pairs and warranty end date
- 1 invoice
- Per job, whatever the trades
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An invoice line is not proof of a repair
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Your manager's limit decides who approves
Under the limit your manager sets, the job goes ahead. Above it, a written quote goes to the approver your manager names, which may be you, and nothing starts until they say yes. Quotes are sent from site the moment the visit ends, so an approval does not wait days for paperwork.
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What every job shows you
- Reported, found and doneIn plain words, with the cause where there is one.
- Timed photo pairsBefore and after, taken on site, on every job.
- Parts and licenceWhat was fitted, and the licence the work needed.
- Warranty end dateOn the work order report, so you know how long the work is covered.
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Licensed trades on your building
Gas by TSSA registered contractors, pest control by licensed exterminators, plumbing by licensed contractors. We only use ECRA/ESA-Licensed Electrical Contractors. WSIB clearance is checked before booking and before every payment.
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If something fails, it comes back to us
Every job carries a written warranty by work type. If the work is incomplete or not right, we come back within 3 calendar days at no charge. Tell your manager, or write to warranty@roundhousegroup.ca.
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Questions
Who approves a repair on my property?
Your property manager sets the limit we work to. Anything above it goes as a written quote to the approver your manager names, which may be you. A change in scope on site waits for the same approval.
Will I see photos of the work?
Yes. Every job closes with timed before and after photos and a work order report, attached to the invoice your property manager receives. Ask your manager for them.
How am I billed?
We bill your property manager, who bills you. The invoice carries the manager's reference and the approved scope, so it ties to your statement.
Who does gas and electrical work on my building?
Gas appliance and furnace work goes to TSSA registered contractors with certified gas technicians. We only use ECRA/ESA-Licensed Electrical Contractors.
I manage my own rental. Is this page for me?
No. Roundhouse also works for landlords directly, with no manager in between. See maintenance for landlords.
Get started
Want this on your building?
If your manager does not use Roundhouse yet, tell us about the building and we will show you both how a job comes back.
- Tell us what you manageThe buildings, the trades you use today and where it hurts.
- We reply with a planHow residents reach us, your approval limit and how the record comes back to you.
- Start with one jobJudge us on the report and invoice it closes with.
