No elevator booking, no certificate on file, no idea where the shut off is. In a condo the repair is the easy part. Roundhouse sorts out whose repair it is and what the building requires before anyone is sent.
Rented condo repairs, done inside the building's rules
Your tenant reaches us. We work out whose repair it is, book it with management, and you approve the quote before anything starts.
- Declaration checked before the job is priced
- Elevator and contractor sign in booked
- Leaks traced and timed for insurers
- $150
- Service call, credited when the work goes ahead
- 2 hours
- Emergency trade on site in the GTA, target
- 3 business days
- Routine repair done, target
- 1 invoice
- Per job, whatever the trades
01
A trade you hire gets turned away at the concierge
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Who owns the repair
The corporation maintains the common elements and each owner maintains their unit (section 90 of the Condominium Act). The corporation repairs after damage (section 89), but the declaration can move that to owners (section 91). We ask for the declaration's repair clauses, or ask management, before we price the job.
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The building's rules come first
Board rules bind the tenant and anyone the tenant lets in, including our trades (sections 58 and 119).
- Elevator and dockThe service elevator and the loading dock slot, booked with management.
- Contractor sign inThe trade's details, and an insurance certificate if management asks.
- Quiet hoursWork booked inside the building's hours.
- Fan coilsSome corporations service every fan coil on a schedule, so we check before booking HVAC work you may not need.
04
Leaks between units, on one record
We trace the source, stop it, photograph each accessible unit and keep the times on one record. The report is built to the standard insurers and adjusters ask for. Responsibility still follows the source, the declaration and the insurer's decision.
05
Your tenant gets proper notice
Your tenant gets 24 hours written notice with the reason, the day and a time between 8 a.m. and 8 p.m., unless it is an emergency or the tenant agrees at the time (sections 26 and 27 of the Residential Tenancies Act). Every job closes with timed photos, a work order report and one invoice.
06
Questions
Who fixes a leak coming from the condo unit above?
It depends on where the water starts and what the declaration says. Under the Condominium Act the corporation repairs units and common elements after damage, but section 91 lets the declaration move that duty to owners. Trace the source first, then read the declaration.
Can the condo corporation enter a rented unit?
Yes. Section 19 of the Condominium Act lets the corporation, or a person it authorizes, enter a unit at any reasonable time on reasonable notice to carry out its duties or use its powers.
Do tenants in a condo unit have to follow the condo rules?
Yes. Section 119 of the Condominium Act requires an occupier of a unit to comply with the Act, the declaration, the by-laws and the rules, and requires the owner to take reasonable steps to make sure occupiers and their invitees comply.
What does the owner have to give the corporation when a condo unit is rented?
Within 10 days of a lease or renewal, section 83 requires the owner to notify the corporation that the unit is leased, give it the tenant's name, the owner's address and a copy or summary of the lease, and give the tenant the declaration, by-laws and rules.
What counts as an emergency?
Plumbing, electrical, major appliance and heating or cooling failures, lockouts, and a door that will not lock. These are answered 24 hours a day, 7 days a week, by phone and text. This website is not an emergency line.
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Sources
Get started
Send the first condo job
Give us the building name and management's contact, and we sort out the rules before a trade is booked.
- Tell us what you manageThe buildings, the trades you use today and where it hurts.
- We reply with a planHow residents reach us, your approval limit and how the record comes back to you.
- Start with one jobJudge us on the report and invoice it closes with.
