# Basement leaks traced to the source before anyone quotes

Water on the basement floor after every storm, a damp wall behind the tenant's couch. Our trades find where it gets in, then fix that.

A basement can take water through the wall, the window well, the floor drain or the grading. We find which one before anyone prices the fix.

## The basement calls you send us

- **Leaks traced to the source.** Wall, window well, floor drain or grading, checked before the quote.
- **Foundation cracks.** Injected and sealed from inside, or excavated and sealed from outside when that is the fix.
- **Window wells and grading.** Covers, drains and liners, and soil sloped away from the wall.
- **Sump pumps and weeping tile.** Pits, pumps and drain work, with drain work done by licensed drain contractors.

## Find it, then fix it

1. **Photos first.** The tenant sends photos and tells intake when the water appears.
2. **Investigation.** The trade checks all four routes and photographs the one that is letting water in.
3. **Quote from site.** The fix for the cause, priced the moment the visit ends, with excavation quoted separately.
4. **Belongings moved.** The work area is cleared with the tenant before work starts.

## What the report shows on a basement job

- **The entry point.** Where the water gets in, photographed as found.
- **The repair.** The injected crack, the new well cover or the pump, before it is covered up.
- **The finished wall or floor.** The same angle after, dry.

## A written warranty on waterproofing

Foundation and grading work carries the roofing, exterior and structural term below, and other repairs their own term, from completion. A job that is incomplete or not right gets a callback within 3 calendar days, at no charge.

## Warranty by work type

| Work | Warranty |
|---|---|
| General maintenance and repairs | 60 days |
| Plumbing (drains excluded) | 60 days |
| Electrical | 90 days |
| Heating and cooling | 90 days |
| Major repairs and installations | 180 days |
| Roofing, exterior and structural | 2 years |

## Related pages

- [Appliances](https://roundhousegroup.ca/services/appliances/)
- [Cleaning](https://roundhousegroup.ca/services/cleaning/)
- [Electrical](https://roundhousegroup.ca/services/electrical/)

## Questions

### Why investigate before quoting?

Because sealing a wall crack does nothing for a floor drain that backs up. A basement can take water four ways, and the quote should fix the one that is happening.

### Can the tenant stay during the work?

Usually, for crack repair, a sump pump or a window well. Excavation is scoped separately, and you know before booking if the unit has to be cleared.

### Is water coming in now an emergency?

Active water in a unit is handled as an emergency entry under the Residential Tenancies Act, without waiting on a 24 hour notice. This website is not an emergency line; emergencies go to our intake by phone or text, answered 24/7.

### Does the City of Toronto help pay?

The City's Basement Flooding Protection Subsidy Program covers a share of the eligible cost of a backwater valve or sump pump. The owner applies, and we scope the work to match. See [water in a basement apartment](https://roundhousegroup.ca/services/waterproofing/basement-apartments/).

We only use ECRA/ESA-Licensed Electrical Contractors.